Who We Are
The URL of our website is as follows: https://sactranslog.com.au
We offer car, motorcycle, jet ski, caravan, boat and other recreational vehicle transport services Australia-wide.
What Personal Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email, phone number, postal/mail address, delivery address.
Quote & Booking Information: of Vehicle(s) to be transported – Make, model, registration, VIN/chassis number, pickup and delivery locations and dates, and special handling instructions.
Identification & Verification: Driver’s licence information or other ID (if applicable for some services).
Payment Information: Credit card or bank information (we do not store your full credit card details on our site, and all your payments are processed securely by a trusted third-party payment provider).
Technical & Website Data: IP address, Browser type, Device information, Pages visited and Cookies (see section on Cookies below).
Correspondence: Any message, enquiry, feedback or support you send to us.
Only that information is collected which is reasonably necessary to provide our transport services.
How We Gather Your Personal Data and Information.
We collect personal information directly from you when:
- You submit a quote through the quote form on our website.
- You contact us by phone, email, or the contact page.
- You make a booking for transport.
- You interact with us on our website or social media.
Information from third parties (e.g., referrers and information from the public sources) may also be collected, if it is lawful and reasonable.
Why We Collect and Use Your Information
We will use your personal information for:
- Quote and delivery.
- Promote communication relating to bookings, updates and deliveries.
- Make payments and send out invoices/receipts.
- Improve our services and website user experience.
- Follow legal & regulatory requirements (including insurance and road transport).
- To provide you with updates and/or marketing messages related to our services (which you can unsubscribe from at any time).
The Use of Cookies and Website Analytics.
By using our website, you agree that we use cookies and other similar technologies to:
- Remember your preferences.
- Analyse website traffic and improve functionality.
- Provide a better user experience.
It is possible to control or reject cookies by changing your browser settings. Please bear in mind that there are some elements on these sites that may be affected by the deactivation of cookies.
How Your Information is Used
We will disclose your personal information to:
- Service providers that include drivers, subcontractors, depots, and logistics partners engaged in moving your vehicle.
- Third Party Service Providers: email marketing services, payment gateways, insurance providers, website hosting, and analytics (such as Google Analytics).
- Professional Advisers: Lawyers, accountants or insurers as may be required.
- Regulatory Authorities: If legally mandated (such as by police, courts or government bodies).
We will not share your personal data with third parties.
Data Security
We make reasonable efforts to ensure that your personal data will not be used in an inappropriate, interfering, lost, accessed (without permission), modified, or disclosed manner. This extends to having secure servers, encrypted connections (HTTPS) and access controls. But there’s no foolproof system, and we can’t guarantee absolute security.
How Long We Keep Your Information
Your personally identifiable information is kept as long as needed to satisfy the purpose for which it was gathered, or as mandated by law (such as for tax, insurance or legal claims purposes). Once it is no longer needed, we will securely delete or de-identify it.
Your Rights
You are entitled to:
- Access your personal information that we have.
- Make corrections to inaccurate or incomplete information.
- Ask for your information to be removed (must be done in compliance with the law).
- Opt out of direct marketing.
- Withdraw consent (as needed).
If you want to exercise any of these rights, please contact us with the following information. We will respond within a reasonable time (usually 30 days).
International Transfers
Certain of our service providers may be overseas. Where we transfer personal information out of Australia, we make efforts to provide the information with the same protection as under Australian law.
Complaints
Please contact us in the first instance if you are unhappy with how your personal information is being dealt with. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Privacy Policy
This Privacy Policy may be changed from time to time. The revised version will be available on our website with the new effective date. Please keep yourself updated from time to time.
Contact Us
SAC Transport
Phone: 0404 669 243
Email: sactransportlogistics@gmail.com
Website: https://sactranslog.com.au/