Our Services
SAC Transport offers a wide range of Australia-wide transport solutions for motorcycles, cars, jet skis, power boats, caravans, golf cars, ATVs, UTVs, ride-on lawn mowers and other recreational and personal vehicles. Services are usually provided on a door-to-door, depot-to-depot service or custom basis. In-house drivers and equipment are available with an emphasis on enclosed carriers, custom cradles and soft strapping on speciality vehicles such as motorcycles.
We are NOT a common carrier and may refuse to accept and/or serve the transportation of any booking at our sole discretion.
Customer Warranties and Responsibilities
In signing up for our services, you warrant and agree that:
- You have the ownership of the vehicle(s) (“Goods”) or the authority of the owner given to you for entering this agreement and to authorise transport/storage.
- All descriptions, details and instructions given (which include vehicle condition, dimensions, weight, and special requirements) are accurate and complete.
- The Goods are in safe, roadworthy condition for transport (i.e., have adequate ground clearance, little or no mechanical problems that could lead to damage during loading/unloading).
- You have taken away from the Goods any personal belongings, valuables or loose items (apart from where applicable, properly secured child restraints). We will accept no responsibility for personal items left in the car.
- There are no items in the Goods that could be dangerous, hazardous, illegal or prohibited.
- Collection and delivery sites are accessible, safe and appropriate for vehicles and set up at agreed times. Any delays in inaccessible locations will be the user’s responsibility.
- You will obey all legislation, including vehicle transportation.
You indemnify us against any loss, damage, claims, fines, or expenses arising from any breach of these warranties.
Bookings, Quotes, and Payments.
Quotes will be made on the information provided and are subject to confirmation. The final price is the same as that stated in the booking confirmation. We strive to provide transparent pricing – the quote you are offered is the price that you will pay unless special services or changes are requested.
A deposit may be needed to reserve a booking. Normally, deposits are non-refundable. Usually, full payment should be made before goods are shipped (e.g. 2 business days before).
We accept all approved payment methods, such as credit cards, bank transfer, etc.
Cancellations are subject to a fee. We will offer particular charges at booking. If there are late cancellations or “no shows” there may be a full or partial charge.
Extra charges for delays (waiting time for loading/unloading), redirections, storage and for unforeseen requirements are possible.
Pickup, Delivery, and Transit
Collection/delivery times will be made within reasonable efforts to meet agreed times; however, these are estimates only. We cannot be held responsible for any delays due to traffic, weather, road conditions or events outside our control.
You (or your authorisation) MUST be present or make suitable arrangements for pick up/delivery. If unattended, we will leave the vehicle at the nominated address (for which you assume the risk of) or we may store the vehicle at your cost.
Routes and methods of transport may be varied by us for operational reasons.
You allow us to subcontract all or part of the service if necessary (but we do make every effort to carry out our services in-house). Subcontractors are required to adhere to the same standards.
Insurance and Liability
Our service also contains a comprehensive transit insurance for every job. Limits of coverage, excesses and conditions of the cover will be supplied on your quote/booking confirmation.
We will only be liable for loss or damage subject to the terms of our insurance policy and these Terms. We are not responsible for:
- Pre-existing damages or mechanical problems.
- Damage of personal property, loss of property, damage to tarpaulins and/or low ground clearance/unbody areas.
- Consequential loss (e.g. Loss of use, Business Interruption).
- Damage resulting from things that are beyond control (force majeure).
Claims are to be filed in writing within 48 hours of delivery (or expected delivery). Inspection must be permitted. There is a time limit for formal claims according to our insurer.
Our overall liability, to the extent permitted by law, is the cost of repair or the current market value of the Goods (whichever is the lower) as covered by the policy and excess.
Please take time when you receive the vehicle to thoroughly check it out and record any problems on the delivery form.
Exclusions and Risks
We are not responsible for the following:
- Damage from animals, hail, airborne objects or the environment.
- Poorly maintained vehicles or those that are not drivable (additional risks apply).
- All losses due to your breach of these Terms.
You are still responsible for registration, insurance (if applicable) and compliance of the Goods at all times.
Liens and Storage
We have a general lien over your Goods for any unpaid charges. We may keep the Goods at your cost and expense if there are outstanding charges and, after reasonable notice, sell the Goods in order to recover any debts.
Privacy
We gather and deal with your private information in accordance with the Australian Privacy Principles. Please refer to our Privacy Policy for information. The usage of our services implies your consent to the use of your information for the provision of the services, for communication with you and for similar purposes (including contacting references or authorities, if applicable).
Force Majeure
Throughout the execution, if there are any failures or delays caused by reasons beyond our reasonable control (such as strikes, weather, pandemic, government restrictions, accidents), we are not liable.
Governing Law
The laws of New South Wales, Australia, govern these Terms. The exclusive jurisdiction of the courts of NSW shall apply to any disputes.
Changes to Terms
We may update these Terms from time to time. By continuing to use our services after the changes, you accept the new Terms. Current Terms can be found on our website.
Contact Us
SAC Transport
Phone: 0404 669 243
Website: https://sactranslog.com.au/
Thank you for choosing SAC Transport — your vehicle, handled right.